Happy People Happy Pets
Happiness matters-for you and your new pet
Your adoption satisfaction is guaranteed. If you adopt a pet from Willamette Humane Society and discover that you are not compatible, you may return the pet within 30 days and receive a refund of your adoption fee or an exchange for another pet that will meet your needs.
We want to place the right pet in the right home and eliminate any perceived risk that might be associated with adopting. Our new policy will help ensure a good fit for both the adopter and the animal, improve customer satisfaction, and hopefully increase the number of adoptions. Ultimately, if people are happy with the pets they adopt, the pets are going to be happy too.
Willamette Humane’s “Happy People Happy Pets” started with a grant through the ASPCA (American Society for the Prevention of Cruelty to Animals) and is based on a program successfully implemented by the Humane Society of Boulder Valley as part of the ASPCA’s $100,000 Challenge. Encouraged by the success of Boulder Humane’s adoption refund initiative, the ASPCA invited shelters to apply for grant funding to pilot similar programs in their communities. WHS was one of 3 shelters selected to receive grant funding. Per the ASPCA’s requirements, most of the grant money was used to conduct visitor surveys at Willamette Humane and establish some baseline data that will help staff measure the success of the program. The other portion of the grant was utilized to help spread the word about the new initiative to the community.