PURPOSE OF THE POSITION
The Adoptions Specialist (AS) is primarily responsible for providing complete information about Willamette Humane Society (WHS) adoption policy and about the animal the customer is interested in adopting. The AS must demonstrate, mentor, and reinforce WHS values, principles and mission-driven culture.
DUTIES AND RESPONSIBILITIES
- Perform job duties in a positive, helpful manner. Provide exceptional customer service and represent WHS in a professional manner in all situations with the public, volunteers, and staff.
- Assist the public in all aspects of shelter programs and share information to enhance the public’s
- knowledge of animal welfare as well as their knowledge of WHS mission and programs.
- Become acquainted with the animals available for adoption.
- Assist customers in the selection of appropriate animals for adoption (striving to make a suitable
- match with the potential adopter’s home and lifestyle) and in the preparation of adoption forms.
- Review applications and counsel adopters on all animal and WHS paperwork, discussing any potential concerns. Provide relevant resources and instructional materials as needed to prepare adopters for the commitment of providing a lifelong home to their new pet.
- Assist with visits between potential adopters and shelter animals including dog-to-dog introductions.
- Maintain database (PetPoint) by entering accurate information on adopters and adoptable animals.
- Ensure all medical treatment is current and documented in PetPoint.
- Assist customers in selection and purchase of retail merchandise, providing accurate information and education regarding appropriate products for their pets. Accurately handle retail transactions.
- Assist with restocking and maintaining inventory in Davenport’s Den.
- Protect the confidential information of customers.
- Check and clear emails and voice messages, promptly answering them.
- Alert appropriate staff to current and future supply needs to prevent shortages.
- Maintain a clean and professional appearance of work areas. Perform janitorial duties as needed with special attention to Davenport’s Den, lobby, and all kennel areas.
- Monitor and report any animal health or behavioral concerns to supervisor or manager.
- Train and monitor volunteers and community service workers as instructed by your supervisor or manager.
- May be assigned to assist with euthanasia.
- Perform opening and closing duties.
- Perform other duties as assigned by the supervisor or manager.
CONTROLS OVER WORK
The AS works under the direct supervision of the Adoptions Supervisor. Confidentiality and professionalism must be adhered to at all times.
CONTACTS WITH OTHERS
The AS will have regular contact with other shelter employees, stakeholders, and volunteers from all departments, as well as the public. Some interactions may be difficult due to the nature of customer’s needs. May work with area veterinary clinics, animal control officers, and other agencies. All contacts with others will require a tactful and a professional demeanor and ability to work cooperatively with others.
- Work takes place both indoors and outdoors.
- Will have regular contact with animals with varying degrees of domesticity and physical condition. (Will be expected to work around live and deceased animals.)
- Will work directly with animal wastes, kennel and cage cleaners and disinfectants, soiled kennels and cages, animal bedding, and dishes.
- May be exposed to heights, such as step stools or ladders.
- Must employ basic safety standards at all times. Will have access to, and be required to use, protective equipment such as boots, gloves, protective eye and ear wear, etc.
- Ability to stay standing or active during entire shift.
- Must be able to lift 40 pounds.
- Work performed requires lifting, bending, stooping, twisting, pushing and other strenuous activities for extended periods of time.
- May be required to take a physical examination paid for by WHS prior to the start of work activities.
KNOWLEDGE, SKILLS. AND ABILITY
- Must be detail-oriented and organized, have the ability to do the duties of the position and prioritize tasks appropriately. Able to accurately work with detailed information in paper and computerized format.
- Working knowledge of dog and cat breeds, an understanding and recognition of common diseases in animals and how to treat, and considerable knowledge of safe procedures for handling animals and their behavioral tendencies.
- Must understand and support humane options of training and be able to counsel the public in matters of training, behavior modification, and socialization.
- Must possess the ability to use exceptional judgment to provide the best counsel and customer service to both customers and animals even under stressful conditions.
- Knowledge of WHS policies and protocols, such as, but not limited to, intake, cleaning and medical protocols.
- Ability to create and sustain positive working relationships within WHS with volunteers, the public, and be a team player. Must be able to deal with conflict in a professional and constructive manner.
- Must work in a manner that reflects a safe environment for animals, the public and other employees. Ability to handle animals safely and with patience, gentleness and compassion.
- Ability to handle multiple tasks in a busy workplace environment.
- Ability to learn and quickly adapt to changes in programs and procedures.
EDUCATION AND EXPERIENCE
- Must be a high school graduate or equivalent, and be able to read, write and speak clearly in English so that written and verbal instructions can be followed.
- Previous shelter or veterinary experience is desired.
- Demonstrated ability to objectively evaluate animals on an individual basis.
- Proficiency in Microsoft Office, PetPoint, Gmail, and the use of a cash register/point of sale system preferred.
Wage: Position begins at $10.50 per hour.
Schedule: Typically, 11:00 am to 7:30 pm, Thursday through Monday, may change with the changing needs of the animals.
Benefits: Paid time off provided after 90 days. Employee Assistance Program benefits available.
A 401(k) retirement plan is available after one year of service.
To be considered for this position, a complete application package is required. There is no relocation benefit for this position.
A complete application package will include:
- a completed and signed WHS job application form
- a cover letter explaining your interest in this position
- a résumé of your educational background and professional experience
INCOMPLETE APPLICATION PACKAGES WILL NOT BE ACCEPTED
Due to the large volume of responses, WHS will contact only those candidates who are selected for interview.
Completed application materials received by the business office will be reviewed upon receipt. This position may close at any time.
All WHS employees are committed to the following mission-driven values:
- Positive Service to All
- Sharing Knowledge
- Collaborative Problem Solving
- Initiative and Innovation
- Accountability and Responsibility
- Safe Actions
Under the provisions of the Immigration and Reform Act of 1986, the successful candidate will be required to provide evidence of identity and eligibility for employment. WHS is an Equal Opportunity Employer that does not discriminate on the grounds of race, color, sex, religion, national origin, marital status, disability, sexual orientation, genetic profile or any class protected by law. WHS is a drug free/smoke free workplace. Employment will be contingent upon successfully passing a drug screen conducted at the Society’s expense.
Latest posts by Megan Deede (see all)
- Career Opportunity: Adoptions Specialist – Part-Time - June 21, 2016