The Adoptions Specialist (AS) is responsible for providing exceptional customer service to all Willamette Humane Society (WHS) stakeholders with a primary focus on the adoption process. The AS must demonstrate, mentor, and reinforce WHS values, principles, and mission-driven culture.
DUTIES AND RESPONSIBILITIES
- Perform job duties in a positive, helpful manner.
- Provide exceptional customer service and represent WHS in a professional manner in all situations with the public, volunteers, and staff.
- Assist the public in all aspects of shelter programs and share information to enhance the public’s knowledge of animal welfare as well as their knowledge of WHS mission and programs.
- Become acquainted with the animals available for adoption.
- Assist customers in the selection of appropriate animals for adoption (striving to make a suitable match with the potential adopter’s home and lifestyle) and in the preparation of adoption forms.
- Review applications and counsel adopters on all animal and WHS paperwork. Provide relevant resources and instructional materials as needed to prepare adopters for the commitment of providing a successful and rewarding home to their new pet.
- Assist with visits between potential adopters and shelter animals including dog-to-dog introductions.
- Maintain database (PetPoint) by entering accurate information on adopters and adoptable animals.
- Ensure all medical treatment is current and documented in PetPoint.
- Assist customers in selection and purchase of retail merchandise, providing accurate information and education regarding appropriate products for their pets. Accurately handle retail transactions.
- Assist with cashiering, restocking, and maintaining inventory in Davenport’s Den.
- Protect the confidential information of customers.
- Check and clear emails and voice messages, promptly answering them.
- Alert appropriate staff to current and future supply needs to prevent shortages.
- Maintain a clean and professional appearance of work areas. Perform janitorial duties as needed with special attention to all public areas, such as Davenport’s Den, lobby, public kennel areas, and visitation rooms.
- Monitor and report any animal health or behavioral concerns.
- Administer vaccinations, blood tests, microchips, and medical treatments.
- Train and monitor volunteers and community service workers as instructed by your supervisor or manager.
- May be assigned to assist with euthanasia.
- Perform opening and closing duties including but not limited to: sweeping, mopping, and sanitizing of public and animal areas, feeding and providing clean water for pets, closing and balancing of till from Davenport’s Den, moving in/out display racks from Davenport’s Den, removing kennel locks, locking/unlocking of exterior doors and gates, and processing and sorting of in-kind donations.
- Perform other duties as assigned.
None, but will engage with, train and support volunteers.
CONTROLS OVER WORK
The AS works under the direct supervision of the Adoptions Supervisor. Confidentiality and professionalism must be adhered to at all times.
CONTACTS WITH OTHERS
The AS will have regular contact with other shelter employees, stakeholders, and volunteers from all departments, as well as the public. Some interactions may be difficult due to the nature of customer’s needs. May work with area veterinary clinics, animal control officers, and other agencies. All contacts with others will require a tactful and a professional demeanor and ability to work cooperatively with others.
- Work takes place both indoors and outdoors.
- Will have regular contact with animals with varying degrees of domesticity and physical condition. (Will be expected to work around live and deceased animals.)
- Will work directly with animal wastes, potentially harmful cleaners and disinfectants, high noise, and potentially hazardous conditions, including the risk of animal bites and zoonotic diseases.
- May be exposed to heights, such as step stools or ladders.
- Must employ safety standards at all times. Will have access to, and be required to use, protective equipment such as boots, gloves, protective eye and ear wear, etc.
- Evening, weekend, and holiday work is required.
- Ability to stay standing or active during entire shift.
- Must be able to lift 40 pounds.
- Work performed requires lifting, bending, stooping, twisting, pushing, and other strenuous activities for extended periods of time.
- The position requires regular use of a computer, telephones, and other standard office equipment.
- Work is often done in a time sensitive and demanding environment.
- May be required to take a physical examination paid for by WHS prior to the start of work activities.
KNOWLEDGE, SKILLS AND ABILITY
- Must be detail-oriented and organized, have the ability to do the duties of the position, and prioritize tasks appropriately. Able to accurately work with detailed information in paper and computerized format.
- Working knowledge of dog and cat breeds, an understanding and recognition of common diseases in animals and how to treat, and knowledge of safe procedures for handling animals and their behavioral tendencies.
- Must understand and support humane options of training and be able to counsel the public in matters of training, behavior modification, and socialization as well as alternatives to surrender.
- Must possess the ability to use exceptional judgment to provide the best counsel and customer service to both customers and animals even under stressful conditions.
- Must be able to thoroughly learn WHS policies and procedures, including, but not limited to animal care, admissions, and adoptions.
- Ability to create and sustain positive working relationships with volunteers and the public and be a team player. Must be able to deal with conflict in a professional and constructive manner.
- Must work in a manner that reflects a safe environment for animals, the public, and other employees. Ability to handle animals safely and with patience, gentleness, and compassion.
- Ability to handle multiple tasks in a busy workplace environment.
- Ability to learn and quickly adapt to changes in programs and procedures.
EDUCATION AND EXPERIENCE
- High school diploma or equivalent; able to read, write, and speak clearly in English so that written and verbal instructions can be communicated effectively.
- Previous shelter or veterinary experience is desired.
- 6 months’ Customer Service experience required.
- Proficiency in Microsoft Office, PetPoint, Gmail, and the use of a cash register/point of sale system preferred.
Additional requirements: Must have a demonstrated interest and enthusiasm for animal welfare and WHS Mission; be willing to work weekends, evenings, and holidays as required by the job; and meet the physical requirements of the job.
Salary Range: Position begins at $11.50 per hour DOE.
Schedule: Typically 11:00 am to 7:30 pm, Thursday through Monday, may change with the changing needs of the animals.
Benefits: Paid time off provided after 90 days. Employee assistance program benefits available. 401(k) retirement plan available after one year of service.
A complete application package is required. INCOMPLETE APPLICATION PACKAGES WILL NOT BE CONSIDERED. The application package will include:
- a completed WHS job application
- a cover letter explaining your interest in this position; MUST BE IN PDF FORMAT
- a résumé of your educational background and professional experience. MUST BE IN PDF FORMAT.
Mail: Willamette Humane Society
ATTN: Human Resources
PO Box 13005
Salem OR 97309
Due to the large volume of responses, WHS will contact only those candidates who are selected for interview.
Completed application materials received by human resources will be reviewed upon receipt. This position may close at any time.
All WHS employees are committed to the following mission-driven values:
- Positive Service to All
- Sharing Knowledge
- Collaborative Problem Solving
- Initiative and Innovation
- Accountability and Responsibility
- Safe Actions
Under the provisions of the Immigration and Reform Act of 1986, the successful candidate will be required to provide evidence of identity and eligibility for employment. WHS is an Equal Opportunity Employer that does not discriminate on the grounds of race, color, sex, religion, national origin, marital status, disability, sexual orientation, genetic profile or any class protected by law. WHS is a drug free/smoke free workplace. Employment will be contingent upon successfully passing a drug screen conducted at WHS expense.
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