The Shelter Certified Veterinary Technician (SCVT) is responsible for ensuring the health of the animals in WHS care. Assesses the health of each animal, maintains records, and ensures that each animal receives appropriate care including vaccinations, medical treatments, and medications. On occasion, the SCVT will assist the veterinarian with surgeries. The SCVT represents the Willamette Humane Society (WHS) professionally and courteously while consistently exemplifying, mentoring, and reinforcing WHS values and mission-driven culture of service.
DUTIES AND RESPONSIBILITIES
- Conduct physical examinations to determine the nature of illness, injury, and abnormality.
- Assist veterinarian with physical examinations and in surgery when needed.
- Administer injections, vaccinations, medications, treatments, and supportive care as indicated by Standard Operating Procedures and Shelter Veterinarian (SV).
- Render emergency treatment to animals; determine need to send animal for private veterinary assistance in the absence of the SV. Respond and perform life saving techniques in an emergency situation.
- Monitors inventory levels and maintains medical supply and drug inventory.
- Create and maintain patient records by accurately recording treatments, examinations, test results, and other animal information into shelter database.
- Ensure that treatment plans are communicated to animal care staff and are carried out appropriately.
- Under direction from the SV, prepares medical disclosures for adoptable animals.
- Perform daily rounds of sick and injured animals, make appropriate notes on progress, and schedule vet checks on animals of concern.
- Perform routine lab procedures and tests, collect urine, draw blood, and place catheters. Run diagnostic tests.
- Collect and process fecal and urine samples, perform skin scrapings. Utilize a microscope to interpret results and communicate results to the veterinarian.
- Support the SV to ensure the best quality medical care and to maximize the SV’s productivity.
- Utilize technical skills to the fullest degree possible, within state practice act regarding duties of credentialed veterinary technicians.
- Ensure the safety of patients, employees, and volunteers by utilizing safe restraining techniques, following standard protocols and maintaining clean, sterile, and organized treatment areas, exam rooms, and laboratory areas.
- Ensure that animals with infectious diseases are handled safely and according to infectious disease protocols.
- Calculate and administer anesthetic drugs to all surgical patients per anesthetic protocol.
- Properly induce and intubate animals, maintain anesthesia, prep animals for surgery, and monitor anesthetic patients during and after surgery.
- Monitor, record, and report physical signs of patients before, during and after surgery, and throughout hospitalization.
- Perform dental procedures such as cleaning, polish and local anesthetic blocks.
- Perform or assist with euthanasia as needed.
- Communicate in all circumstances in a clear, understandable, professional, and respectful manner.
- Act as a liaison between the SV and the public, shelter staff, and volunteers; accurately convey medical history and the SV’s exam findings to the public.
- Provide quality customer service to clients, volunteers, and staff while actively promoting WHS mission, values, services, programs, and events.
- Mentor other paraprofessionals (clinic employees, other WHS employees, volunteers) and share technical expertise in a proactive and constructive manner.
- Operate and maintain medical equipment in clinic such as bloodwork machines, microscope, centrifuge and other diagnostic equipment. Maintain drug logs in accordance with state and federal laws.
- Lead and supervise the Medical Coordinator (MC) to achieve clearly articulated and jointly established goals in support of WHS’s mission.
- Identify personnel needs. In collaboration with the SV and the Operations Director (OD), manage interviews and selection of personnel, choosing the right people for the right roles.
- Evaluate personnel performance of the MC including professional growth and development, compensation recommendations, and required disciplinary action. Ensure employee adheres to WHS standards and performance expectations. Prepare and deliver performance evaluations for MC.
- Actively participate in Support Team and 360 meetings, and demonstrate WHS values in action. Participate in additional meetings as requested.
- Provide training and modeling for staff to ensure all customers (human and animal) receive the highest level of care and compassion to include, but not limited to, animal care, medical care, and customer service standards and safe and efficient animal handling.
- Create and maintain training materials including manuals, forms, policies, and procedures regarding shelter medicine; in conjunction with SV.
- Ensure a safe workplace and compliance with applicable WHS policies and governing regulations including following safety procedures and utilizing all required personal protective equipment.
The SCVT directly supervises the MC.
CONTROLS OVER WORK
The SCVT works under the general direction of the OD and under the VC for veterinary medical instruction.
CONTACTS WITH OTHERS
The SCVT will have regular, ongoing contact with other shelter employees and volunteers from all departments, members of the public, vendors, and members of the veterinary community. Some interactions may be difficult due to the nature of customer’s needs. Contact and communication is carried out through face to face, telephone, and electronic interactions. Communication must be clear, understandable, professional, and respectful in all circumstances.
- Work takes place both indoors and outdoors.
- Will have regular contact with animals with varying degrees of domesticity and physical condition. (Will be expected to work around live and deceased animals.)
- Will work directly with animal wastes, potentially harmful cleaners and disinfectants, high noise, and potentially hazardous conditions, including the risk of animal bites and zoonotic diseases.
- May be exposed to heights, such as step stools or ladders.
- Must employ basic safety standards at all times. Will have access to, and be required to use, protective equipment such as boots, gloves, protective eye and ear wear, etc.
- Evening, weekend, and holiday work is required.
- Frequently required to stand, walk, sit, and reach.
- Must be able to lift 40 pounds.
- Must be able to lift 20 pounds repetitively.
- Work performed requires lifting, bending, stooping, twisting, pushing, and other strenuous activities for extended periods of time.
- The position requires regular use of a computer, telephones, and other standard office equipment.
- Work is often done in a time sensitive and demanding environment.
- May be required to take a physical examination paid for by WHS prior to the start of work activities.
KNOWLEDGE, SKILLS, AND ABILITY
- Possess considerable knowledge of cat and dog health and behavior and demonstrate safe procedures for handling.
- Possess excellent communication skills and be able to work with others in a manner that is positive and educational.
- Able to assess situations rapidly, accurately, and calmly and take appropriate actions as necessary.
- Strong organizational skills, attention to detail, accuracy, and good follow-up skills, time-management skills with the ability to implement priorities, and the ability to consistently meet deadlines with steadfast dependability.
- Must possess the ability to use exceptional judgment to provide the best counsel and customer service to both customers and animals even under stressful conditions.
- Work with others in a collaborative, solution-oriented manner, shares relevant information with others in a prompt and accurate manner.
- Exhibit honesty, discretion, and sound judgment.
- Demonstrate exceptionally strong verbal and written communication skills during interpersonal and technical, job specific interactions.
- Ability to handle animals safely and with patience, gentleness, and compassion.
- Ability to handle multiple tasks in a busy workplace environment.
- Ability to learn and quickly adapt to changes in programs and procedures.
- Possess strong mathematical skills including the ability to add, subtract, multiply, divide, compute rates and ratios, and convert units of measurement.
- Capable of learning industry databases, i.e. PetPoint and QuickBooks Point of Sale software.
- Must work in a manner that reflects a safe environment for animals, the public, and other employees.
EDUCATION AND EXPERIENCE
- Maintain current Oregon veterinary technician certification in good standing.
- Previous experience in an animal shelter is preferred.
- Meet Continuing Education (CE) credits as needed for maintaining certification.
Additional requirements: A demonstrated interest and enthusiasm for animal welfare and WHS mission; be willing to work weekends and evenings as required by the job; have a valid Oregon driver’s license and insurable by WHS vendors; meet the physical requirements of the job, and be bondable.
Note: Under the provisions of the Immigration and Reform Control Act of 1986, the successful candidate will be required to provide evidence of identity and eligibility. WHS is an Equal Opportunity Employer that does not discriminate on the grounds of race, religion, national origin, marital status, disability or any class protected by law.
Wage: Position begins at $16 per hour DOE.
Schedule: Must be willing to work flexible days and hours, including weekends to support the changing needs of the animals.
Benefits: Paid time off provided after 90 days. Employee Assistance Program benefits available. A 401(k) retirement plan is available after one year of service.
A complete application package is required. The application package will include:
- a completed and signed WHS job application form
- a cover letter explaining your interest in this position
- a résumé of your educational background and professional experience
Due to the large volume of responses, WHS will contact only those candidates who are selected for interview.
INCOMPLETE APPLICATION PACKAGES WILL NOT BE ACCEPTED
Completed application materials received by human resources will be reviewed upon receipt. This position may close at any time.
All WHS employees are committed to the following mission-driven values:
- Positive Service to All
- Sharing Knowledge
- Collaborative Problem Solving
- Initiative and Innovation
- Accountability and Responsibility
- Safe Actions