The Feline Support Specialist (FSS) is responsible for organizing and supporting the Marion Polk Community Cat Program’s (MPCCP) Trap, Neuter and Return services for all un-owned cats in targeted areas. The FSS assists the Foster and Rescue Manager (FRM) with the foster program as needed. The FSS must demonstrate, mentor, and reinforce Willamette Humane Society (WHS) values, principles, and mission-driven culture.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities include but are not limited to:
Community Cat Program
- Develops, initiates, and maintains connections in the community to network program services to the right audience, continually identifying new methods and processes for success. Measures successes and improvements needed and maintains records.
- Responds to community inquiries for assistance in trapping, explanation of services, and scheduling appointments. Tracks locations of complaint calls for census information.
- Coordinates pick-up and delivery of live traps.
- Educates the community regarding the web-based Cat Stats page for tracking feral cat colonies, maintains the Cat Stats page, and monitors usage.
- Recruits and trains volunteer trappers and outreach personnel.
- Performs duties of clinic receptionist for check in and check out on Community Cat days and is trained in all aspects of reception in order to be available for back-up reception coverage.
- Identifies promotional materials needed for program support ensuring materials are created and maintained for distribution.
- Tracks data for WHS and all MPCCP partners and prepares monthly status reports on key performance indicators.
- Plans, coordinates, and facilitates MPCCP quarterly meetings.
- Facilitate MPCCP Steering Committee meetings.
- Prepares narrative and financial reports for grant funders, ensuring funds raised for the community cat program are allocated per funding guidelines.
- Assist with intake and foster procedures; as needed, especially on days when shelter is closed to the public.
- Coordinate the smooth transition of foster animals to and from the shelter, ensuring that animals receive all necessary treatments in a timely manner.
- Maintain complete and accurate foster animal records in PetPoint including photos, medical treatments, location, biographies, and stage.
- Maintain foster family records manually and in PetPoint.
- Provide monitoring and support of foster volunteers.
Perform other duties as assigned by the FRM.
CONTROLS OVER WORK
The FSS works under the direct supervision of the FRM.
CONTACTS WITH OTHERS
The FSS will have regular, ongoing contact with clinic and shelter employees and volunteers from all departments, members of the public, vendors, and members of the veterinary community. Some interactions may be difficult due to the nature of customer’s needs. External contacts may include vendors, other shelters and rescue groups, veterinary clinic staff, and other animal-related organizations. Contact and communication is carried out through face to face, telephone, and electronic interactions. Contact with others will require tactful exchanges and a positive, professional demeanor.
- Work takes place both indoors and outdoors.
- Will have regular contact with animals with varying degrees of domesticity and physical condition. (Will be expected to work around live and deceased animals.)
- Will work directly with animal wastes, potentially harmful cleaners and disinfectants, high noise, and potentially hazardous conditions, including the risk of animal bites and zoonotic diseases.
- May be exposed to heights, such as step stools or ladders.
- Must employ basic safety standards at all times. Will have access to, and be required to use, protective equipment such as boots, gloves, protective eye and ear wear, etc.
- Evening, weekend, and holiday work is required.
- Frequently required to stand, walk, sit, and reach.
- Must be able to lift 25 pounds.
- Work performed requires lifting, bending, stooping, twisting, pushing and other strenuous activities for extended periods of time.
- The position requires regular use of a computer, telephones, and other standard office equipment.
- Work is often done in a time sensitive and demanding environment.
- May be required to take a physical examination paid for by WHS prior to the start of work activities.
KNOWLEDGE, SKILLS, AND ABILITY
- Preference given to candidates with:
- Knowledge or experience with cats and community cat programs
- Knowledge or experience with human service programs
- Excellent skills in interpersonal relations to work with others in a manner that is positive and educational.
- Strong time management and organizational abilities, with an attention to detail and accuracy.
- Ability to work independently.
- Excellent verbal and written communication skills, including skills in public speaking and community engagement.
EDUCATION AND EXPERIENCE
- Must be a high school graduate or equivalent, and be able to read, write, and speak clearly in English so that written and verbal instructions can be communicated effectively.
- Work experience, education, and/or training relevant to the work described.
- Previous animal welfare or veterinary experience is desired.
- Demonstrated experience in Microsoft Office and a Google environment.
- Experience in outreach, marketing, social media, or advertising preferred.
Additional requirements: A demonstrated interest and enthusiasm for animal welfare and WHS mission; be willing to work weekends and evenings as required by the job; have a valid Oregon driver’s license and insurable by WHS vendors; meet the physical requirements of the job, and be bondable.
Note: Under the provisions of the Immigration and Reform Control Act of 1986, the successful candidate will be required to provide evidence of identity and eligibility. WHS is an Equal Opportunity Employer that does not discriminate on the grounds of race, religion, national origin, marital status, disability or any class protected by law.
Wage: Position begins at $12.10 per hour DOE.
Schedule: Approximately 20 hours per week. Must be willing to work flexible days and hours, including weekends, to support the changing needs of the animals.
Benefits: Paid time off provided after 90 days. Employee Assistance Program benefits available. A 401(k) retirement plan is available after one year of service.Apply Online!
INCOMPLETE APPLICATION PACKAGES WILL NOT BE ACCEPTED
Due to the large volume of responses, WHS will contact only those candidates who are selected for interview.
Completed application materials received by HR will be reviewed upon receipt. This position may close at any time.
All WHS employees are committed to the following mission-driven values:
Positive Service to All
Collaborative Problem Solving
Initiative and Innovation
Accountability and Responsibility
UNDER THE PROVISIONS OF THE IMMIGRATION AND REFORM ACT OF 1986, THE SUCCESSFUL CANDIDATE WILL BE REQUIRED TO PROVIDE EVIDENCE OF IDENTITY AND ELIGIBILITY FOR EMPLOYMENT. WHS IS AN EQUAL OPPORTUNITY EMPLOYER THAT DOES NOT DISCRIMINATE ON THE GROUNDS OF RACE, COLOR, SEX, RELIGION, NATIONAL ORIGIN, MARITAL STATUS, DISABILITY, SEXUAL ORIENTATION, GENETIC PROFILE OR ANY CLASS PROTECTED BY LAW. WHS IS A DRUG FREE/SMOKE FREE WORKPLACE. EMPLOYMENT WILL BE CONTINGENT UPON SUCCESSFULLY PASSING A DRUG SCREEN CONDUCTED AT THE SOCIETY’S EXPENSE.
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