The Willamette Humane Society (WHS) located in Salem, Oregon is looking for a qualified, self-motivated, energetic, organized, and outgoing individual with compassion for animals.
We’re a team of 60+ staff and over 700 volunteers working jointly to achieve our mission: establishing, maintaining, and enhancing the bond between companion animals and people of Marion and Polk counties.
The Intake Specialist (IS) is primarily responsible for providing complete information about Willamette Humane Society (WHS) surrender policy, pet care, and available resources as well as performing intake of animals and assisting with adoptions. The IS must demonstrate, mentor, and reinforce WHS values, principles, and mission-driven culture.
DUTIES AND RESPONSIBILITIES
- Perform job duties in a positive, helpful manner. Provide exceptional customer service and represent WHS in a professional manner in all situations with the public, volunteers, and staff.
- Assist the public in all aspects of shelter programs and share information to enhance the public’s knowledge of animal welfare as well as their knowledge of WHS mission and programs.
- Assist customers both in person, on the telephone, and via email, offering information and resources relevant to each customer’s specific needs while demonstrating WHS Customer Service Standards at all times.
- Counsel customers wishing to surrender their pet to WHS.
- Schedule intake appointments.
- Evaluate, triage, and check in animals using the WHS admission guidelines.
- Enter accurate animal information into the shelter database (PetPoint).
- Process incoming animals and make assessments and recommendations regarding health, behavior, and adoptability.
- Responsible for identifying health conditions and following procedures to appropriately address.
- Responsible for record keeping of medical assessments and treatments.
- Ensure animals received are housed appropriately, following procedures for care, feeding, and cleaning.
- Assist with animal redemption, lost and found services, referrals to other agencies, and suggestions to facilitate positive relationships between customers and their pets.
- Once certified as a euthanasia technician, perform euthanasia services for owned animal requests as well as for shelter animals deemed unadoptable in accordance with documented procedures. Monitors and records drug usage and ensures proper storage and handling.
- Protect the confidential information of customers.
- Alert appropriate staff to current and future supply needs to prevent shortages.
- Maintain a clean and professional appearance of work areas.
- Perform janitorial duties as needed, including, but not limited to, remove donations and place in appropriate areas, and restock handouts and other paperwork necessary to customer service.
- Monitor and report any animal health or behavioral concerns to supervisor or manager.
- Perform opening and closing duties.
- Perform other duties as assigned by the supervisor or manager.
CONTROLS OVER WORK
The IS works under the direct supervision of the Intake Supervisor. Confidentiality and professionalism must be adhered to at all times.
CONTACTS WITH OTHERS
The IS will have regular contact with other shelter employees, stakeholders, community service, and volunteers from all departments, as well as the public. Some interactions may be difficult due to the nature of customer’s needs. All contact will require tactful exchanges and a positive, professional demeanor to ensure the shelter’s positive image and integrity throughout the community. Must work cooperatively with others.
- Work takes place both indoors and outdoors.
- Will have regular contact with animals with varying degrees of domesticity and physical condition. (Will be expected to work around live and deceased animals.)
- Will work directly with animal wastes, kennel and cage cleaners and disinfectants, soiled kennels and cages, animal bedding, and dishes.
- May be exposed to heights, such as step stools or ladders.
- Must employ basic safety standards at all times. Will have access to, and be required to use, protective equipment such as boots, gloves, protective eye and ear wear, etc.
- Evening, weekend, and holiday work is required.
- Ability to stay standing or active during entire shift.
- Must be able to lift 40 pounds.
- Must be able to handle and restrain extra-large dogs (upwards of 150 lbs).
- Work performed requires lifting, bending, stooping, twisting, pushing, and other strenuous activities for extended periods of time.
- May be required to take a physical examination paid for by WHS prior to the start of work activities.
KNOWLEDGE, SKILLS. AND ABILITY
- Must be detail-oriented and organized, have the ability to do the duties of the position, and prioritize tasks appropriately.
- Ability to accurately work with detailed information in paper and computerized format.
- Working knowledge of dog and cat breeds, an understanding and recognition of common diseases in animals and how to treat, and considerable knowledge of safe procedures for handling animals and their behavioral tendencies.
- Must understand and support humane options for training and be able to counsel the public in matters of training, behavior modification, and socialization.
- Must possess the ability to use exceptional judgment to provide the best counsel and customer service to both customers and animals even under stressful conditions.
- Knowledge of WHS policies and protocols, such as, but not limited to, intake, cleaning, and medical protocols.
- Ability to create and sustain positive working relationships within WHS with volunteers, the public, and coworkers.
- Must be able to deal with conflict in a professional and constructive manner.
- Must work in a manner that reflects a safe environment for animals, the public, and other employees.
- Ability to handle animals safely and with patience, gentleness, and compassion.
- Ability to handle multiple tasks in a busy workplace environment.
- Ability to learn and quickly adapt to changes in programs and procedures.
EDUCATION AND EXPERIENCE
- Must be a high school graduate or equivalent, and be able to read, write, and speak clearly in English so that written and verbal instructions can be followed.
- Previous shelter or veterinary experience is desired.
- Demonstrated ability to objectively evaluate animals on an individual basis.
- Have or able to obtain an Oregon Animal Euthanasia Technician certificate. Experience as a euthanasia technician is preferred.
- Proficiency in Microsoft Office, PetPoint, Google/Gmail, and point of sale software preferred.
Additional requirements: Must have a demonstrated interest and enthusiasm for animal welfare and WHS Mission; be willing to work weekends, evenings, and holidays as required by the job; have a valid Oregon driver’s license and be insurable by WHS vendors, and meet the physical requirements of the job.
Salary: Position begins at $11.00 per hour.
Schedule: Typically 11:00 am to 7:30 pm, Thursday through Monday, may change with the changing needs of the animals.
Benefits: Paid time off provided after 90 days. A 401(k) retirement plan is available after one year of service and 1000 hours.
A complete application package is required. The application package will include:
- a completed and signed WHS job application form
- a cover letter explaining your interest in this position
- a résumé of your educational background and professional experience
Mail: Willamette Humane Society
ATTN: Human Resources
PO Box 13005
Salem OR 97309
Due to the large volume of responses, WHS will contact only those candidates selected for interview. INCOMPLETE APPLICATION PACKAGES WILL NOT BE ACCEPTED
Completed application materials received by human resources will be reviewed upon receipt. This position may close at any time.
All WHS employees are committed to the following mission-driven values:
- Positive Service to All
- Sharing Knowledge
- Collaborative Problem Solving
- Initiative and Innovation
- Accountability and Responsibility
- Safe Actions
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