The Public Training Instructor (PTI) assists the Behavior and Training Manager (BTM) and is a behavior resource to the community. The PTI teaches group training classes and private lessons to the public. The PTI must demonstrate, mentor, and reinforce Willamette Humane Society (WHS) values, principles, and mission-driven culture.
DUTIES AND RESPONSIBILITIES:
- Conduct puppy, basic manners, and specialty classes based on approved curriculum for the public, both on and off site.
- Conduct private training lessons to the public, both on and off site.
- Draft new curriculum for existing and new classes, to be approved by BTM.
- Assist the Shelter Animal Trainer in counseling adopters and conduct post-adoption lessons to assist with transitions and increase success of adoptions.
- Teach and model positive reinforcement based training of public dogs in accordance with the CCPDT Humane Hierarchy and by current WHS protocols and standards.
- Collate and communicate behavior and training information to BTM.
- Provide behavioral support for the public through email and phone consults.
- Assist in the preparation and implementation of events which involve the B&T Department.
- Maintain a tidy, clean, and organized appearance of Canine Classroom for both customer experience and functionality.
- Respond to all telephone and email communications in a timely and professional manner.
- Review any educational material provided by BTM.
The PTI has no supervisory responsibilities. The PTI coaches volunteer trainers and staff members in the performance of behavior protocols as established by BTM.
CONTROLS OVER WORK
The PTI works under the general direction of the BTM.
CONTACTS WITH OTHERS:
Will have regular contact with shelter employees from all departments and volunteers to carry out and direct daily activities. Will have regular contact with the public for the purposes of customer service and teaching. Will occasionally collaborate with other shelters, rescue groups, area veterinary clinic staff, and other animal related organizations.
- Work takes place both indoors and outdoors on even and uneven surfaces in all weather.
- Will have regular contact with animals with varying degrees of domesticity, physical condition, emotional condition, and behavioral condition.
- Will work directly with animal wastes, potentially harmful cleaners and disinfectants, high noise, and potentially hazardous conditions, including the risk of animal bites and zoonotic diseases.
- May be exposed to heights, such as step stools or ladders.
- Must employ basic safety standards at all times. Will have access to, and be required to use, protective equipment such as boots, gloves, protective eye and ear wear, etc.
- Evening and weekend work is required.
- Frequently required to stand, walk, sit, and reach.
- Must be able to lift 40 pounds.
- Must be able to lift 20 pounds repetitively.
- Work performed requires lifting, bending, stooping, twisting, pushing, and other strenuous activities for extended periods of time.
- The position requires occasional use of a computer, telephones, and other standard office equipment.
- Work is often done in a time sensitive and demanding environment.
- May be required to take a physical examination paid for by WHS prior to the start of work activities.
KNOWLEDGE, SKILLS, AND ABILITIES
- Must be able to learn and communicate WHS policies.
- Must understand, support, and be able to employ & teach humane, positive-reinforcement based training methods in accordance to CCPDT Humane Hierarchy guidelines and low stress handling techniques that are consistent with the mission of WHS.
- Must be able to counsel the public in matters of handling, training, behavior modification, and socialization.
- Must provide a high level of customer service at all times, even under stressful conditions.
- Participate in decisions that result in our customers and animals receiving outstanding, personalized service.
- Strong organizational skills, with an attention to detail and accuracy, and good follow up skills; time-management skills with the ability to implement priorities, and the ability to consistently meet deadlines with steadfast dependability.
- Must follow instruction well, accept constructive criticism, and respond with alacrity.
- Possess excellent communication skills, including public speaking, conflict resolution, negotiation, and active listening.
- Must take initiative and be accountable for all actions and decisions.
- Knowledge of Microsoft Office and the Google environment.
- Capable of learning industry databases, i.e. PetPoint and QuickBooks Point of Sale software.
- Ability to create and sustain positive working relationships with WHS staff, volunteers, and the public, and be a team player.
- Commitment to handle animals safely and with patience, gentleness, and compassion.
- Ability to handle multiple tasks in a busy workplace environment.
- Ability to speak and understand Spanish is desirable but not required.
- Ability to learn and quickly adapt to changes in programs and procedures.
- Must work in a manner that reflects a safe environment for animals, the public, and other employees.
EDUCATION AND EXPERIENCE
- Must be a high school graduate or equivalent and be able to read, write, and speak clearly in English so that written and verbal instructions can be followed. Associates or higher degree or diploma from a dog trainers program is desirable but not required.
- Must have experience working in a team environment.
- Must have a minimum of two years dog training using positive reinforcement based methods and experience with multiple breeds.
- Minimum of one year instructing group classes and private students using positive reinforcement based training strongly preferred.
- Candidates with CPDT-KA certification preferred but not required; candidate should be able/willing to earn CPDT-KA certification within one year of employment.
- Previous experience with positive reinforcement based behavior modification protocols preferred.
- Experience working independently while under the supervision of a manager preferred.
Additional requirements: A demonstrated interest and enthusiasm for animal welfare and WHS mission; be willing to work weekends and evenings as required by the job; have a valid Oregon driver’s license and insurable by WHS vendors; meet the physical requirements of the job, and be bondable.
Note: Under the provisions of the Immigration and Reform Control Act of 1986, the successful candidate will be required to provide evidence of identity and eligibility. WHS is an Equal Opportunity Employer that does not discriminate on the grounds of race, religion, national origin, marital status, disability or any class protected by law.
Wage: Position begins at $13.90 per hour DOE.
Schedule: Must be willing to work flexible days and hours, including weekends, to support the changing needs of the animals.
Benefits: Paid time off provided after 90 days. Employee Assistance Program benefits available. A 401(k) retirement plan is available after one year of service.
INCOMPLETE APPLICATION PACKAGES WILL NOT BE ACCEPTED
Due to the large volume of responses, WHS will contact only those candidates who are selected for interview.
Completed application materials received by the business office will be reviewed upon receipt. This position may close at any time.
All WHS employees are committed to the following mission-driven values:
Positive Service to All
Collaborative Problem Solving
Initiative and Innovation
Accountability and Responsibility
Under the provisions of the Immigration and Reform Act of 1986, the successful candidate will be required to provide evidence of identity and eligibility for employment. WHS is an Equal Opportunity Employer that does not discriminate on the grounds of race, color, sex, religion, national origin, marital status, disability, sexual orientation, genetic profile or any class protected by law. WHS is a drug free/smoke free workplace. Employment will be contingent upon successfully passing a drug screen conducted at the Society’s expense.
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