Community Outreach & Education Coordinator

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Community Outreach and Education Coordinator 

Department: Community Engagement and Development 

Reports to: Community Engagement Manager (CEM)

Status: Non-exempt 

Compensation: $15.90 – $19.15

Revision Date: August 2021

PURPOSE OF THE POSITION

This position develops, implements, and oversees Willamette Humane Society’s community outreach, and education programs, as well as supports the volunteer program as a member of the Community Engagement Team. The goal of the position is to build community engagement with Willamette Humane Society, as well as to educate both children and adults about the role and impact WHS has in our local community.

DUTIES AND RESPONSIBILITIES 

Community Education: 

  • Execute existing educational programs, using developed curriculum. Coordinate and lead on-site and/or virtual tours and educational programming, as well as manage off-site educational opportunities.
  • As needed, identify and/or develop additional curriculum and teaching materials.
  • Operate successful age-appropriate summer camps for diverse age groups. 
  • Manage all inquiries regarding educational programming, youth camps, on-site tours, group presentations, etc.
  • Remain current with trends, techniques, and resources within the humane education industry, obtaining expertise both in regional and national humane education best practices in Human Animal Support Services (HASS).
  • Evaluate and review organizational policies and procedures and Oregon laws as it relates to the community and children.

Community Events and Outreach:

  • Manage community partnerships and third-party event inquiries; review, prioritize, and respond to opportunities, delegating to other shelter teams as appropriate; serve as primary point-of-contact for community partners throughout campaign or programming.
  • Attend select community and outreach events as a representative of WHS, serving as an ambassador for the WHS mission and services.
  • In collaboration with the Community Engagement Team, participate in the process of recruiting and supporting onboarding and ongoing training of community engagement volunteers. 
  • Maintain WHS outreach material and resources through an organized inventory and check-out process; order replacement supplies as needed.
  • Support major shelter events and programming, as needed.

Volunteer Coordination:

  • Provide daily support, alongside other members of the Community Engagement Team, to organization volunteers. This will include responding to emails and phone calls; managing scheduling; and interacting with volunteers serving in all roles. Assist the CEM with special projects as needed
  • Provide effective training and guidance for volunteers working with youth programs as their area supervisor.
  • Assist in the implementation of the general volunteer recruitment cycles. Participate in the onboarding and training of new volunteers in different areas of the shelter and offsite locations.

Administration and Program Support:

  • Manage Education Program email inbox.
  • Maintain accurate and timely records of all education and outreach programs including an appropriate measurement tool such as a survey, attendance records, testimonials, volunteer hours, paperwork, and any additional metrics deemed valuable.
  • Support program reporting and record keeping under the guidance of the CEM.
  • Provide effective training and guidance for camp counselors and other program volunteers.
  • Create presentations and outreach materials, and promote educational programming and youth camps, in collaboration with CEM and Communications Manager; update and revise current materials when necessary. 
  • Spearhead research into new businesses and community partner candidates; identify and explore community and social groups outside of the organization’s current scope; collaborate with Development Department in identifying possible sponsorship and donor opportunities
  • Other duties as assigned

SUPERVISORY RESPONSIBILITIES

This position will supervise the seasonal Camp Counselor, engage with and support WHS volunteers, and act as a supervisor of day-to-day activities of volunteer camp counselors and outreach volunteers.

CONTROLS OVER WORK

This position works under the general supervision of the CEM. The employee must be self-guided and independently motivated with excellent time management skills.

CONTACTS WITH OTHERS

This position works with staff, volunteers, the general public and community leaders, as well 

as education professionals and teachers in Marion and Polk County school districts. These relationships require an outgoing, positive, and professional demeanor that demonstrates the WHS core values. There is also occasional work directly with animals

WORKING CONDITIONS

Work is performed throughout the shelter, in the community, and sometimes  in the schools. 

Work will be done with a variety of adults, children, organizations, environments, and weather.

Occasional work directly with animals and in a kennel and cattery environment is necessary.

PHYSICAL DEMANDS

Must be able to sit or stand for long periods of time including at a computer. Standing is required 

during periods of customer engagement and/or oral presentations. The position includes driving 

and transport of outreach equipment such as canopies, tables, chairs, and displays as well as the 

set-up of booths, rooms and camp activities. The EOC position also requires working with standard office equipment such as a computer, projector, telephone, copy machine, etc. Must be able to lift a minimum of 40 pounds alone as well as heavier weights with assistance.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Excellent written and verbal communication skills and ability to communicate with the public, volunteers, and staff in a positive, educational, and professional manner. Strong presentation skills are preferred.
  • Strong computer aptitude with proficiency in Google programs and Microsoft Office (Word, Excel, PowerPoint).
  • Experience with a volunteer database preferred.
  • Experience using Zoom or other programs to host virtual programming and meetings. 
  • Present a creative and dynamic approach to outreach and education.
  • Ability to work well independently and in a team environment. Must be a self starter.
  • Outstanding organizational and planning skills with a passion for project management. Must be thorough and have strong attention to detail.
  • Demonstrated ability to work and interact effectively with diverse populations. 
  • Demonstrated advocacy skills on behalf of animals are preferred.
  • The successful candidate will serve as a representative of WHS and should be someone who models the organization’s core values with a comprehensive knowledge of our many programs.

EDUCATION AND EXPERIENCE

  • Demonstrated experience in developing and delivering programming to youth and adults is required. 
  • At least two years of nonprofit experience is required.
  • Previous experience in community relations or event planning is desired. 
  • A college degree in an applicable field or area of study; or an equivalent combination of education and experience to enable the person to successfully perform the job.

Additional requirements: Must have a demonstrated interest in, and enthusiasm for, animal welfare and WHS mission; be willing to work weekends and evenings as required by the job; have a valid Oregon driver’s license and be insurable by WHS vendors; meet the physical requirements of the job; and pass a background investigation for working with children. 

Schedule: This is a full-time position (40 hours a week). Regular schedule will include weekend shifts. The role requires occasional evening work to support community and outreach events.