Medical Care Coordinator – Full-Time

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Department:              Medical

Reports to:                  Medical Program Supervisor

Status:                         Non-exempt, Full-time

Revised:                      July 2021

Pay Range:                 $14.10-$17.40

Hiring appointments are made at the start of the range. Multilingual employees of WHS receive a pay differential. All qualified and interested individuals including BIPOC, disabled, LGBTQ+, Veterans, 50+ applicants are encouraged to apply.

PURPOSE OF THE POSITION

The Medical Care Coordinator (MCC), under the direction of the Medical Program Supervisor, provides care, treatment, and record keeping for the physical and mental health of the animals in Willamette Humane Society’s (WHS) care. The MCC must demonstrate, mentor, and reinforce WHS values, principles, and mission-driven culture.

DUTIES AND RESPONSIBILITIES

  • Perform job duties in a positive, helpful manner and provide exceptional customer service, representing WHS in a professional manner in all situations with the public, volunteers, and staff.
  • Assist the public to enhance their knowledge of animal welfare and of WHS’ mission and programs, particularly related to veterinary health.
  • Assist the Veterinarians with animal exams.
  • Dispense, administer, and record medications and vaccinations given to animals under the Veterinarian’s direction, ensuring follow through of all prescribed treatments.
  • Ensure that all physical, behavioral, and emotional health of the shelter animals are accurately and thoroughly monitored and documented in a timely manner.
  • Perform routine lab procedures and tests, collect urine, draw blood, run diagnostic tests, collect and process fecal and urine samples, perform skin scrapings, etc. Utilize a microscope to interpret results and communicate results to the veterinarian.
  • Ensure that manager-approved veterinary recommendations are followed through including entry into Petpoint, copies made, and medication charts completed and filed in the correct section of the medication binder. File all medical paperwork in the appropriate place or give it to the proper staff member by the conclusion of each work day.
  • Schedule animals for diagnostics, surgeries and treatments with our internal clinic or with an outside provider in a timely manner to minimize the animal’s length of stay, and coordinate logistics for those services including transportation and any requisite paperwork.
  • Make recommendations for animal disposition including adoption, euthanasia, rescue, foster, or transfer.
  • Under the direction of the Veterinarians, prepare medical disclosures for adoptable animals.
  • Attend weekly meetings regarding animals in our care.
  • Complete charts for shelter surgery animals.
  • Become a Certified Euthanasia Technician within 90 days of hire.
  • Perform job duties of Veterinary Assistant when necessary.
  • Perform all Veterinary Receptionist duties and act as backup receptionist.
  • Perform daily rounds of sick and injured animals with the Medical Program Supervisor or Veterinarian on duty, make appropriate notes on progress, and schedule vet checks on animals of concern.
  • Ensure that animals with infectious diseases are handled safely and according to infectious disease protocols.
  • Perform other duties as assigned by the supervisor or manager.

SUPERVISORY RESPONSIBILITIES

None

CONTROLS OVER WORK

The MCC works under the direction of the Veterinarians on staff and the supervision of the Medical Program Supervisor.  

CONTACTS WITH OTHERS:

The MCC will have regular contact with other shelter employees, stakeholders, and volunteers from all departments, as well as the public. Some interactions may be difficult due to the nature of the customer’s needs. May work with area veterinary clinics, animal control officers, and other agencies.  All contact with others will require a tactful and professional demeanor and ability to work cooperatively with others.

WORKING CONDITIONS

  • Work takes place both indoors and outdoors
  • Will have regular contact with animals with varying degrees of domesticity and physical condition. Will be expected to work around live and deceased animals.
  • Will work directly with animal wastes, animal fluids, kennel and cage cleaners and disinfectants, soiled kennels and cages, animal bedding, and dishes.
  • May be exposed to heights, such as step stools and ladders.
  • Must employ basic safety standards at all times. Will have access to, and be required to use, protective equipment such as boots, gloves, protective eye and ear wear, etc.

PHYSICAL DEMANDS

  • Ability to stay standing or active during the entire shift.
  • Must be able to lift 40 pounds. 
  • Must be able to lift 20 pounds repetitively.
  • Must be able to restrain extra-large dogs (upwards of 150 lbs).
  • Work performed both in and out of shelter requires lifting, bending, stooping, twisting, pushing or other strenuous activities for extended periods of time.
  • May be required to take a physical examination paid for by WHS prior to the start of work activities.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Understanding of WHS policies and procedures, such as, but not limited to, medical care and treatment, animal care, intake, and adoptions.
  • Strong organizational skills with competency in attention to detail, accuracy, and follow-through.
  • Time-management skills with the ability to implement priorities.
  • Ability to consistently meet deadlines with steadfast dependability.
  • Ability to speak and understand Spanish is desirable but not required.
  • Able to accurately work with detailed information in written and computerized format. 
  • Must possess the ability to use exceptional judgment to provide the best counsel and customer service to both customers and animals, even under stressful conditions.
  • Ability to create and sustain positive working relationships within WHS with volunteers, the public, and be a team player.  Must be able to deal with conflict in a professional and constructive manner.
  • Must work in a manner that reflects a safe environment for animals, the public and other employees. Ability to handle animals safely and with patience, gentleness, and compassion.
  • Ability to handle multiple tasks in a busy workplace environment.
  • Ability to learn and quickly adapt to changes in programs and procedures.
  • Facilitate decisions that result in our customers and animals receiving outstanding, personalized service.

EDUCATION AND EXPERIENCE

  • Must be a high school graduate or equivalent, and be able to read, write, and speak clearly in English so that written and verbal instructions can be communicated effectively.
  • Previous shelter experience is preferred.
  • Previous veterinary experience is required.
  • Working knowledge of dog and cat breeds, an understanding and recognition of common diseases, medications, medical conditions, animal handling and behavior, and considerable knowledge of safe procedures for handling animals is preferred. 
  • Demonstrated ability to objectively evaluate animals on an individual basis.
  • Experience performing blood draws on animals is preferred but not required.
  • Proficiency in Microsoft Office, Gmail/Google, and PetPoint preferred.

Additional requirements:  A demonstrated interest and enthusiasm for animal welfare and WHS Mission; be willing to work weekends, holidays, and evenings as required by the job; have a valid Oregon driver’s license and insurable by WHS vendors; meet the physical requirements of the job, and be bondable. 

Note:  Under the provisions of the Immigration and Reform Control Act of 1986, the successful candidate will be required to provide evidence of identity and eligibility.  WHS is an Equal Opportunity Employer that does not discriminate on the grounds of race, religion, national origin, marital status, disability or any class protected by law. WHS is an “at-will employer”.  This is not a contract or an offer of employment. By signing below you are asserting that you are physically able to perform these duties with or without accommodations.