The Foster and Rescue Coordinator (FRC) works in cooperation with shelter staff to increase our capacity for care and minimize euthanasia. The FRC maintains a volunteer foster force that offers temporary housing in homes in the community. The FRC also maintains working relationships with rescue partners and offsite adoption centers to expand resources for animals outside our shelter. The FRC must demonstrate, mentor, and reinforce Willamette Humane Society (WHS) values, principles, and mission-driven culture.
DUTIES AND RESPONSIBILITIES
- Perform job duties in a positive, helpful manner. Provide excellent customer service and represent WHS in a professional manner in all situations with the public, volunteers, and staff.
- Assist the public in all aspects of shelter programs and share information to enhance the public’s knowledge of animal welfare as well as their knowledge of WHS mission and programs.
- Recruit, screen, and train potential foster parents.
- Develop and maintain standardized foster care procedures and materials.
- Provide ongoing training for foster parents regarding shelter programs and procedures that impact the foster program.
- Coordinate the smooth transition of foster animals to and from the shelter, ensuring that animals receive all necessary treatments.
- Authorize decisions regarding foster animal care, placement, and disposition, including euthanasia.
- Communicate program status and accomplishments monthly, quarterly, and annually.
- Track volunteer foster hours and turn them into the Volunteer Manager monthly.
- Provide monitoring and support of foster volunteers.
- Verify quality of rescue groups to accept as partners.
- Coordinate with other shelters and rescue groups the transfer out of animals we are unable to place through our adoption efforts.
- Coordinate with other shelters and rescue groups the transfer in of animals to place up for adoption.
Offsite Adoption Centers
- Serve as primary liaison with offsite placement partners.
- Select and prepare animals for placement at offsite adoption centers.
- Enter offsite adoption paperwork into PetPoint and adoption fees into QuickBooks Point of Sale (POS) for reconciliation.
Animal Care Support
- Perform the duties of a Certified Euthanasia Technician.
- Actively participate in Support Team, Leadership Team, and 360 meetings and demonstrate WHS values in action.
Perform other duties as assigned by the Operations Director.
The FRC oversees foster volunteers, intake transfer volunteers, and foster/rescue interns.
CONTROLS OVER WORK
The FRC works under the general supervision of the Operations Director and works in close collaboration with the Adoptions and Animal Welfare Supervisors, as well as the Animal Care, Customer Care, and Volunteer Managers.
CONTACTS WITH OTHERS:
The FRC will have regular contact with other shelter employees, stakeholders, and volunteers from all departments, as well as the public. Some interactions may be difficult due to the nature of customer’s needs. External contacts may include vendors, other shelters and rescue groups, veterinary clinic staff, and other animal-related organizations. Contact with others will require tactful exchanges and a positive, professional demeanor. Contact and communication is carried out through face to face, telephone, and electronic interactions.
- Work takes place both indoors and outdoors.
- Will have regular contact with animals with varying degrees of domesticity and physical condition. (Will be expected to work around live and deceased animals.)
- Will work directly with animal wastes, potentially harmful cleaners and disinfectants, high noise, and potentially hazardous conditions, including the risk of animal bites and zoonotic diseases.
- May be exposed to heights, such as step stools or ladders.
- Must employ basic safety standards at all times. Will have access to, and be required to use, protective equipment such as boots, gloves, protective eye and ear wear, etc.
- Evening, weekend, and holiday work is required.
- Frequently required to stand, walk, sit, and reach.
- Must be able to lift 40 pounds.
- Work performed requires lifting, bending, stooping, twisting, pushing and other strenuous activities for extended periods of time.
- The position requires regular use of a computer, telephones, and other standard office equipment.
- Work is often done in a time sensitive and demanding environment.
- May be required to take a physical examination paid for by WHS prior to the start of work activities.
KNOWLEDGE, SKILLS, AND ABILITIES
- Must be able to thoroughly learn WHS policies and procedures, including, but not limited to animal care, admissions, and adoptions.
- Strong organizational skills, attention to detail, accuracy, and good follow-up skills, time-management skills with the ability to implement priorities, and the ability to consistently meet deadlines with steadfast dependability.
- Must have the ability to objectively evaluate animals on an individual basis.
- Must understand and support humane options of training and be able to counsel the volunteers and the public in matters of training, behavior modification, and socialization.
- Must possess the ability to use exceptional judgment to provide the best counsel and customer service to both customers and animals even under stressful conditions.
- Ability to create and sustain positive working relationships within WHS with volunteers, the public, and be a team player.
- Must be able to deal with conflict in a professional and constructive manner.
- Must work in a manner that reflects a safe environment for animals, the public, and other employees.
- Ability to handle animals safely and with patience, gentleness, and compassion.
- Ability to handle multiple tasks in a busy workplace environment.
- Ability to learn and quickly adapt to changes in programs and procedures.
- Facilitate decisions that result in our customers and animals receiving outstanding, personalized service.
- Capable of learning industry databases, i.e. PetPoint and QuickBooks Point of Sale software.
- Ability to speak and understand Spanish is a desirable but not required.
EDUCATION AND EXPERIENCE
- Must be a high school graduate or equivalent, and be able to read, write, and speak clearly in English so that written and verbal instructions can be communicated effectively.
- Previous shelter or veterinary experience is desired, with one year of supervisory experience preferred.
- Working knowledge of dog and cat breeds, an understanding and recognition of common diseases, medications, medical conditions, animal handling and behavior, and considerable knowledge of safe procedures for handling animals.
- Have an Oregon Animal Euthanasia Technician certificate or receive certification within 6 months of hire. Experience as a euthanasia technician is preferred.
- Proficiency in Microsoft Office and a Google environment.
Additional requirements: Must have a demonstrated interest and enthusiasm for animal welfare and WHS Mission; be willing to work weekends, evenings, and holidays as required by the job; have a valid Oregon driver’s license and insurable by WHS vendors; meet the physical requirements of the job, and be bondable.
Wage: Starting at $13.40 hour DOE. There is no relocation benefit for this position.
Schedule: Typically 11:00 am to 7:30 pm, Thursday through Monday, may change with the changing needs of the animals.
Benefits: Paid time off provided after 90 days. Medical, Dental and Life insurance provided after 90 days. Employee Assistance Program benefits available. A 401(k) retirement plan is available after one year of service.
A complete application package is required. The application package will include:
- a completed and signed WHS job application form
- a cover letter explaining your interest in this position
- a résumé of your educational background and professional experience
Due to the large volume of responses, WHS will contact only those candidates who are selected for interview.
INCOMPLETE APPLICATION PACKAGES WILL NOT BE ACCEPTED
Completed application materials received by human resources will be reviewed upon receipt. This position may close at any time.
All WHS employees are committed to the following mission-driven values:
- Positive Service to All
- Sharing Knowledge
- Collaborative Problem Solving
- Initiative and Innovation
- Accountability and Responsibility
- Safe Actions
Under the provisions of the Immigration and Reform Act of 1986, the successful candidate will be required to provide evidence of identity and eligibility for employment. WHS is an Equal Opportunity Employer that does not discriminate on the grounds of race, color, sex, religion, national origin, marital status, disability, sexual orientation, genetic profile or any class protected by law. WHS is a drug free/smoke free workplace. Employment will be contingent upon successfully passing a drug screen conducted at WHS expense.
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